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EMERGENCY PREPAREDNESS FOODS AND SUPPLIES DIRECT, INC.
Our Commitment To Your Privacy and Security:
We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order.
Our online ordering system is encrypted for your protection. Customer credit card information is never transmitted by insecure means. Credit card information is automatically, securely deleted at an interval following order fulfillment – not stored indefinitely. Occasionally someone sends us an ordinary email containing their credit card information... DON'T do that, because email isn't a secure channel.
Our Aim:
We've tried to develop policies that are fair to all involved, and to state them plainly. Please e-mail if you have any questions.
Your Satisfaction Guarantee:
Anything purchased from Emergency Preparedness Food and Supplies Direct may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Returns:
Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for a return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, however, we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.) The address for returns 9198 Tortellini Dr, Sandy, Utah 84093.
Refunds:
Refunds (including for deliveries refused by customer) are subject to 10% restocking fee with $10 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs. Note regarding commercial equipment only: Actual outbound shipping costs will be deducted from refund for non-defective commercial machines prior to calculation of 10% restock fee (commercial machines are machines having manufacturers' warranties covering commercial use).
Refused Deliveries:
Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."
Exchanges:
There is no restocking fee for exchanges of equal or greater value, if the item being exchanged is returned in condition as shipped.
Defective Equipment:
Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the continental U.S. States and Canada. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.) In the case of large commercial equipment, minor cosmetic blemishes occurring during manufacture or transport are not considered disabling defects, but Emergency Preparedness Food and Supplies Direct will make a sincere effort to remedy such by providing replacement parts, touch-up paint, etc.
Shipping:
Standard shipping is by USPS or UPS ground shipping. Most small items are shipped via U.S. Postal. Most orders received by noon Central Time ship on the same day. Other shipping options are available (call). Shipping damage must be reported within 7 days. Ground shipping is $4.95 + 1.00 per pound within the 48 states. If you wish to place an order for delivery outside of the continental United States, please call us directly. These rates are not calulated automatically on the website.
Shipment Method for Remedy of Error:
In the event that Emergency Preparedness Food and Supplies Direct ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. and Canadian addresses.
Motor Freight Shipments:
When receiving a shipment that's delivered by motor freight (this would normally apply only to large orders and commercial equipment), by the freight lines' regulations it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the insurance provided by the carrier, and that coverage is available only if visible damage is noted on the freight bill before the consignee signs to accept delivery. (If severe damage is evident, the consignee also has the option to refuse delivery.) Any concealed damage can be reported after taking delivery, but must be reported with 7 days.
Receipts:
When ordering online, your receipt is available for printing at checkout. Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.
Personal Checks and Money Orders:
Orders paid by personal check can be shipped 4 business days after receipt. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to the Post Office.) Orders paid with checks or with money orders from any place other than the U.S. Post Office must wait several days before processing. The address for orders or payments sent by mail is Emergency Preparedness Foods and Supplies Direct, Inc. 9198 Tortellini Dr, Sandy, Utah 84093.
Canadian Orders:
Canadian orders cannot be placed online; you will need to call. (See phone hours here.) Also, because the AVS (computerized credit card address verification system) does not work for billing addresses outside the U.S., we are sometimes not able to accept payment for Canadian orders by credit card. In those cases, you can pay by cashier's check from a U.S. owned bank, such as Bank of America, or by Canadian Postal Money Order, in U.S. dollars. A $5 fee must be added to such international payments because, unfortunately, we’re charged $5 to deposit them. You may also pay by bank wire transfer.
Import Fees:
Any and all import fees which may be assessed on items shipped outside the U.S. are exclusively the responsibility of the purchaser.
Alaska and Hawaii Orders:
Orders for shipment to AK and HI cannot be placed online; you will need to call. (See phone hours here.) Also, there are additional charges for shipping most items to AK and HI (due to much higher costs from carriers), and most shipments to AK and HI are by Priority Mail.
Non U.S./Canadian Orders:
For orders for shipment outside the U.S. and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a U.S. owned bank such as Bank of America, or, for larger equipment including commercial grain mills, by bank wire transfer. (Call or email us for payment arrangements.)
Credit Card Billing Address:
Emergency Preparedness Food and Supplies Direct accepts payment by credit cards having a U.S. billing address only. ("Billing address" is the address at which you receive your credit card statements from your credit card company.)
EMERGENCY PREPAREDNESS FOODS AND SUPPLIES DIRECT, INC.
Our Commitment To Your Privacy and Security:
We do not sell or otherwise disclose customer information to any outside party not directly involved in fulfilling your order.
Our online ordering system is encrypted for your protection. Customer credit card information is never transmitted by insecure means. Credit card information is automatically, securely deleted at an interval following order fulfillment – not stored indefinitely. Occasionally someone sends us an ordinary email containing their credit card information... DON'T do that, because email isn't a secure channel.
Our Aim:
We've tried to develop policies that are fair to all involved, and to state them plainly. Please e-mail if you have any questions.
Your Satisfaction Guarantee:
Anything purchased from Emergency Preparedness Food and Supplies Direct may be returned within 30 days of delivery for refund or exchange, following the guidelines under "Returns" and "Refunds," below.
Returns:
Items must be in as-shipped condition, not scratched, scuffed, cut, etc. E-mail or call for a return authorization (RA) number before returning any item. A repackaging fee will apply if packing materials are not returned complete. Postage and insurance are the responsibility of the sender, however, we'll pay the shipping (by surface shipping) if we made a mistake, such as shipping the wrong item. Care should be taken to individually wrap each part to protect from scratching or rubbing, because shipping insurance doesn't cover damage caused by inadequate packing (including parts being damaged by contact with other parts inside the box.) The address for returns 9198 Tortellini Dr, Sandy, Utah 84093.
Refunds:
Refunds (including for deliveries refused by customer) are subject to 10% restocking fee with $10 minimum. Despite the restocking fee, we lose money on returned items because of shipping, time, handling, repackaging, item depreciation, card transaction fees, and other costs. Note regarding commercial equipment only: Actual outbound shipping costs will be deducted from refund for non-defective commercial machines prior to calculation of 10% restock fee (commercial machines are machines having manufacturers' warranties covering commercial use).
Refused Deliveries:
Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."
Exchanges:
There is no restocking fee for exchanges of equal or greater value, if the item being exchanged is returned in condition as shipped.
Defective Equipment:
Within 30 days, customers may opt to have defective machines replaced or refunded. After 30 days, the terms of the manufacturer's warranty apply. We will pay shipping cost for return of defective items only from within the continental U.S. States and Canada. Shipment of replacement for defective items will be by surface shipping only (except for AK and HI, which will be by mail only.) In the case of large commercial equipment, minor cosmetic blemishes occurring during manufacture or transport are not considered disabling defects, but Emergency Preparedness Food and Supplies Direct will make a sincere effort to remedy such by providing replacement parts, touch-up paint, etc.
Shipping:
Standard shipping is by USPS or UPS ground shipping. Most small items are shipped via U.S. Postal. Most orders received by noon Central Time ship on the same day. Other shipping options are available (call). Shipping damage must be reported within 7 days. Ground shipping is $4.95 + 1.00 per pound within the 48 states. If you wish to place an order for delivery outside of the continental United States, please call us directly. These rates are not calulated automatically on the website.
Shipment Method for Remedy of Error:
In the event that Emergency Preparedness Food and Supplies Direct ships a wrong item, shipment of a replacement item within the U.S. 48 states will be by ground shipping. If you order any item for shipment within the U.S. but intend to use it outside the U.S., be sure to inspect it thoroughly before taking it outside the country because we will pay for shipment of replacement items only to U.S. and Canadian addresses.
Motor Freight Shipments:
When receiving a shipment that's delivered by motor freight (this would normally apply only to large orders and commercial equipment), by the freight lines' regulations it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the insurance provided by the carrier, and that coverage is available only if visible damage is noted on the freight bill before the consignee signs to accept delivery. (If severe damage is evident, the consignee also has the option to refuse delivery.) Any concealed damage can be reported after taking delivery, but must be reported with 7 days.
Receipts:
When ordering online, your receipt is available for printing at checkout. Receipts for items ordered by phone will be e-mailed or mailed to you. Most manufacturers require receipt for warranty service, so be sure to keep your receipt.
Personal Checks and Money Orders:
Orders paid by personal check can be shipped 4 business days after receipt. Orders paid with a money order purchased from a U.S. Post Office are processed for shipment as soon they're received (for a U.S. Postal Money Order you must take cash to the Post Office.) Orders paid with checks or with money orders from any place other than the U.S. Post Office must wait several days before processing. The address for orders or payments sent by mail is Emergency Preparedness Foods and Supplies Direct, Inc. 9198 Tortellini Dr, Sandy, Utah 84093.
Canadian Orders:
Canadian orders cannot be placed online; you will need to call. (See phone hours here.) Also, because the AVS (computerized credit card address verification system) does not work for billing addresses outside the U.S., we are sometimes not able to accept payment for Canadian orders by credit card. In those cases, you can pay by cashier's check from a U.S. owned bank, such as Bank of America, or by Canadian Postal Money Order, in U.S. dollars. A $5 fee must be added to such international payments because, unfortunately, we’re charged $5 to deposit them. You may also pay by bank wire transfer.
Import Fees:
Any and all import fees which may be assessed on items shipped outside the U.S. are exclusively the responsibility of the purchaser.
Alaska and Hawaii Orders:
Orders for shipment to AK and HI cannot be placed online; you will need to call. (See phone hours here.) Also, there are additional charges for shipping most items to AK and HI (due to much higher costs from carriers), and most shipments to AK and HI are by Priority Mail.
Non U.S./Canadian Orders:
For orders for shipment outside the U.S. and Canada we cannot accept payment by credit card. Payment must be by cashier's check from a U.S. owned bank such as Bank of America, or, for larger equipment including commercial grain mills, by bank wire transfer. (Call or email us for payment arrangements.)
Credit Card Billing Address:
Emergency Preparedness Food and Supplies Direct accepts payment by credit cards having a U.S. billing address only. ("Billing address" is the address at which you receive your credit card statements from your credit card company.)
